The Controller of the personal data provided in the form will be Lagardere Duty Free sp. z o.o. ul. Aleje Jerozolimskie 174; 02-486 Warsaw. The data will be processed in order to handle the complaint process, which is our legitimate interest referred to in art. 6 (1) (f) of the GDPR. If, as a result of the complaint, a price reduction or withdrawal from the contract takes place, the complaint form will be included in the accounting documentation and will be stored with it for the period required by law. In addition, the complaint form will be stored until the expiry of the limitation period for claims related to the contract to which the complaint relates. In connection with the handling of the complaint process, the data may be processed by external entities involved in the handling of this process, such as: courier companies, postal operators, banks, law office, hosting providers. Rights related to data processing: the right to request access to data, rectification, deletion or limitation of processing, as well as the right to object to the processing of personal data and the right to submit a complaint to the President of the Personal Data Protection Office (ul. Stawki 2; 00-193 Warsaw). In matters related to the protection of personal data, please contact us at: firstname.lastname@example.org or at the Data Controller's postal address. Data submission is voluntary, but necessary to handle the complaint process.
Regulations are effective as of 01/10/2022 to 31/03/2023