Website Privacy policy

Website Privacy policy

Lagardere Duty Free Sp. z o.o.

Lagardere Duty Free Sp. z o.o. presents a privacy policy explaining the manner of collecting, processing and useage of information about Internet users using the website located at, maintained by Aelia Polska Sp. z o.o. seated in Warsaw, Al. Jerozolimskie 174 and the company Agencja Reklamowa 4 ALL Sp. z o.o. seated in Warsaw, ul. Rolna 159A.

Lagardere Duty Free Sp. z o.o. (hereinafter also referred to as LDF) undertakes to respect the privacy of users on the Internet, and ensures that it will make every effort to ensure that the personal data entrusted is properly secured.

Using the website will imply an agreement to all terms and conditions set out in the privacy policy.

Consent to the processing of personal data and data processing

LDF processes personal data only after prior approval of such activities by users. Providing personal data to LDF is completely voluntary. The processing and collection of personal data includes such data as: name and surname, e-mail address, telephone number. LDF undertakes to take all measures to protect your personal data against unauthorized access and to disclose them to third parties.

Personal data is protected in accordance with the provisions of the Act on the Protection of Personal Data (Journal of Laws of 2002 No. 101, item 926, as amended). LDF informs that personal data collected through the contact forms on the website will be processed only to the extent necessary to operate the LDF website and respond to inquiries sent via the contact form unless the user has also agreed to the processing of personal data for marketing purposes. The data collected and processed will not be transferred to third parties or other companies (except IT companies providing services to LDF listed in the Information Clause), unless LDF is authorized to do so legally, officially or receive the consent of the person.

Please be advised that every user of the LDF website that has entrusted his/her personal data to LDF has the right to control the processing, correction and updating of his/her personal data, as well as to temporary or permanent suspension of their processing and their removal.

Klauzula informacyjna

Information on processing of your personal data

I hereby inform you that we process your personal data.

The details can be found below.

  1. Personal data controller

We, Lagardere Duty Free sp. z o.o. seated in 02-486 Warsaw, ul. Aleje Jerozolimskie 174, are the Controller of your personal data.

In any matters regarding protection of your personal data and implementation of your rights, you can contact us by e-mail: ; phone. 0048 572 32 99; or in writing to the address of our seat, indicated in point I.

  1. Objectives and basis of processing

  • in order to answer the question sent via the contact form available on the website or via e-mail, based on your consent (the basis is stipulated in Article 6 paragraph (1) (a) of the General Data Protection Regulation, OJ UE L 119, p. 1);

  • in order to consider a complaint sent via the contact form available on the website or via e-mail, based on your consent (the basis is stipulated in Article 6 paragraph (1) (b) od the General Data Protection Regulation, OJ EU L 119, p. 1);

  1. Recipients of data

We may share your personal data with the following categories of entities:

subcontractors, i.e. entities we use to process them [WMPA Paweł Opałko, DEG Grzegorz Drozd]. The list can be found on:

  1. Transfer of personal data to third countries or international organizations

We do not transfer your data outside the territory of Poland/EU/the European Economic Area.

  1. Data retention period

  1. Your data obtained in connection with the use of the contact form available on the website or handling inquiries via e-mail, are stored no longer than required for handling the inquiry.

  2. Documents of complaints are stored 1 year after the date of settlement of the complaint.

  1. Your rights

You have:

  1. the right to access your data and receive a copy thereof;

  2. the right to rectify (amend) your data;

  3. the right to delete your data.

If in your opinion there is no reason for us to process your data, you can request that we remove it;

  1. the right to limit the processing of your personal data.

You can demand that we limit the processing of your personal data only to store them or perform actions agreed upon with you, if in your opinion we have incorrect data about you or we process them unjustifiably; or you do not want us to remove them because you need them to establish, assert or defend claims; or for the time you objected to the processing of data;

  1. the right to object to the processing of data:

“Marketing” objection. You have the right to object to the processing of your data in order to conduct direct marketing. If you exercise this right – we will stop processing your data for this purpose.

Objection due to the special situation. You also have the right to object to the processing of your data based on a legitimate interest for purposes other than direct marketing. You should then indicate to us your special situation, which in your view justifies the cessation of the processing subject to your objection. We will cease to process your data for these purposes, unless we demonstrate that the basis for processing your data is superior to your rights or that we are required to establish, assert or defend claims;

  1. the right to transfer data (if granted), which you provided under the agreement or your consent, if they are processed in an automated manner and technical means allow it.

  2. the right to lodge a complaint with a supervisory authority.

If you find that we are processing your data unlawfully, you can submit a complaint with the President of the Office for Personal Data Protection or another competent supervisory authority;

  1. the right to withdraw the consent to the processing of personal data.

At any time, you have the right to withdraw your consent to the processing of these personal data which we process based on your consent, at any time. Withdrawal of the consent will not affect the lawfulness of the processing which has been made on the basis of your consent prior to such withdrawal.

In order to exercise your rights, please address your request to the email: or call us on: 0048 22 572 32 99. Before exercising your rights, we will have to make sure that you are the one, i.e. we need to identify you properly.

VII. Information about the required/voluntary data submission

  1. The submission of your data is:

– voluntary

– condition for consideration of a complaint.

  1. If you do not provide us with your data, we:

– may refuse to answer the submitted request,

– will not consider a complaint,

Unannounced e-mails

Aelia reserves the right to send unannounced e-mails to users, directly related to their activity on the website, i.e. using the contact form, sending the product order or the recruitment form (e.g. response to the inquiry, confirmation of receipt of the order etc.).


Aelia uses “cookies”, which are small text files, saved on the Internet user’s computer, which are necessary to maintain the session and to compile the site’s traffic statistics. “Cookies” do not collect personal data of users.

Each Internet user can delete “cookies” in the manner described in the web browser, however this may affect the correctness of the LDF website.


LDF reserves the intellectual property rights to the content, form, texts and software published on the website Copying and saving the website, the content and images contained thereon, and any other components thereof, as well as displaying them for the purpose of presentation, in whole or in part, is only permitted for private purposes. Operation beyond the above provisions requires prior approval by LDF.

Redirections to the LDF page

Posting links, redirections to the LDF website on other websites is not permitted without the prior consent of LDF.

Privacy of minors

LDF informs that the website was not created for children. Therefore, LDF does not deliberately seek to receive and collect personal data of minors (children under 16). We do not collect personal data of minors without the consent of their parents/guardians. We do not promote products/services for children in a deliberate and conscious manner.

Legal reservations

LDF reserves the right to change entries regarding the use of the site at any time.

Changes to the privacy policy

LDF will inform about changes made to the privacy policy resulting from the introduction of changes in Polish law, the development of Internet technologies and IT solutions used at

Kontakt Aelia


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